FAQ

How to gamble responsibly?

The following rules contribute to a safe gambling experience:

  1. Before you start gambling, set clear financial limits and time frames for yourself and do not exceed them.
  2. Do not try to chase losses. Attempting to recover lost money can lead to even greater financial losses and problems.
  3. Keep track of your playing time and stick to the time limits you’ve set for yourself.
  4. In addition to gambling, make time for other activities. If gambling is your only entertainment, consider whether it's really worth it.
  5. Take occasional breaks. If you gamble continuously, you may lose track of time and reality, which can lead to losing control and compulsive gambling.
  6. Do not gamble when under the influence of alcohol, or when upset or depressed. This can significantly affect your decisions and lead to undesirable outcomes.
  7. Reflect on how much time and money you spend on gambling.
  8. Familiarize yourself with the rules of the game and the chances of winning before playing.
  9. If you notice that gambling is causing you financial losses or emotional stress, be sure to consult specialists!

What are the risks of gambling?

  • Speed and "autoplay"
    The pace of the game significantly affects the level of risk. The shorter the interval between the action and the result, the higher the risk.
  • Sound and Design
    Slot machines use various sound effects and visual elements to capture players' attention as much as possible. These elements, which can be addictive, significantly increase the risk of dependence.
  • Continuous Play
    Playing for extended periods without breaks significantly increases the risk. The longer you play, the higher the likelihood that you will spend more than you originally planned.
  • Raising Bets
    To intensify the excitement, players may constantly increase their bets, which over time can lead to losing control over the game.
  • Chances of Winning
    Winning brings a sense of success and happiness. A few small wins can create the illusion of increased chances of winning, thereby increasing the risk of gambling addiction.

Where can I get help if I think I might have a gambling addiction?

Always remember that asking for help is normal. If you feel that you need assistance, be sure to contact one of the following organizations:

How can I know if I should consider taking a break from gambling?

To determine whether you should take a break from gambling, answer the following questions:

  1. Do you often play longer than you planned?
  2. Have you ever gambled during work hours?
  3. Do you feel the need to quickly win back your losses after losing?
  4. Have you ever borrowed money or sold something to gamble with the money you received?
  5. Has your gambling ever threatened your job, education, or relationships with close people?
  6. Have you ever played until you ran out of money?
  7. If you win, do you feel the urge to continue playing to win even more?
  8. Do you have debts because of gambling?
  9. Have you ever gambled to win money to pay off debts?

If you are concerned about your test results, we recommend visiting our responsible gaming page here and consider taking a break from gambling. You can find more information on the Gaming Control Authority's page.

From what age is it legal to visit casinos?

According to the legislation of the Republic of Lithuania, you can visit a casino upon reaching the age of 21 and with identification documents.

How can I exclude myself from gambling?

In the Lithuanian Republic there are 3 ways to apply for self-exclusion from gambling:

  • Log in and fill in the application form electronically on the portal “Electronic Government Gateway” . 
  • Physically in the Gaming Control Authority service center in Vilnius (adress Ukmergės street 222, Vilnius).
  • At the gambling venue. A list of addresses of gambling venues where gambling organisers accept applications from persons is published on the website of the Gaming Control Authority at www.lpt.lt. A list of gambling venues that accept applications from persons for self-exclusion from gambling can also be found here.  

More information about the restrictions on gambling could be found on Gaming Control Authority website and Gaming Supervision website.

I have exclude myself from gambling, can I lift that self-exclusion?                            

Neither you nor we can lift the gambling self-exclusion you set for yourself ahead of time. You will have to wait until the limit expires after the time you selected.

Why am I not winning?

Casino games, including slots, card games, and roulette, are based on chance and cannot be influenced in any way. The principle of randomness is that the result of each round is completely independent of previous rounds, i.e. the number of rounds played does not affect the chances of winning.

To manage your gambling expenses, you can set one or more limits for yourself: how often you will visit the casino, how much time you will spend playing, the amount of money you are willing to lose in a single visit, and the amount you will stop playing after winning.

We recommend that you read our responsible gaming principles here. 

Check out the rules and act responsibly!